This compensation may impact how and where products appear on this site, including, for example, the order in which they appear within listing categories. The offers that appear on this site are from companies from which receives compensation. All Rights Reserved.ĪDVERTISER DISCLOSURE is an independent, advertising-supported comparison service. They should be able to tell you more about the declined payment and root cause.Copyright © 2023 a Red Ventures Company. It is also not unusual for a card to work in some situations and not others. There are many reasons why a card may be declined, but banks typically don’t pass this information along to DigitalOcean. Otherwise, your card is charged at the end of the monthly billing cycle. If there is an outstanding balance on the account, your updated card will be charged within 24 hours. You can add a new payment method, update an existing payment method, or pay via PayPal. Prevent your account from being suspended by making a payment. How do I prevent my account from being suspended? My credit card expired or was declined, so my payment failed. If you need more time to pay your bill, contact support. If your account remains past due, your account will be suspended. We charge the account on the first of the month. Can I have an extension on the due date of my bill? If there are extenuating circumstances, contact support. You cannot remove the default payment method on the account. In the Confirm Delete Card window that opens, click Delete to remove the card. To remove a saved payment method, click the … menu of the payment method, then click Delete. Make any necessary changes and then click Update Card Information. To update the card details, click Update card to open the Edit Card window. You can change the default payment method by clicking Make Default. To update the information for a saved payment method, open the … menu of the payment method. This verifies the payment method for use on DigitalOcean. When you connect an Apple Pay account, you choose a payment method from Apple Pay and allow a $0 authorization charge. If this option isn’t visible and you expected it to be, follow our instructions on troubleshooting Apple Pay. The Apple Pay option will only appear if you are using the Safari browser. Connect Google PayĬlick Connect Google Pay to connect your Google Pay account. When you connect a PayPal account, you choose a payment method from PayPal and allow a $0 authorization charge. Connect PayPalĬlick Connect PayPal to connect your PayPal account. These temporary preauthorization holds range from $1 to $15 and may appear on your statement for up to 7 days, but you are not being charged and no funds are being transferred from your card or account to DigitalOcean. We may send a preauthorization request to the issuing bank to verify that the bank issued the card and will authorize charges. In the window that opens, enter the card information and click Save Card. Add a credit cardĬlick Add a credit card to add a credit card. Select the kind of payment method you want to add. To add a new payment method, click Add payment method to open the Add a new payment method window. Subsequent payment methods are marked as backups. When you have more than one payment method saved to your account, the first one you add becomes the default payment method and will be charged automatically each billing cycle. We do not accept virtual, electron, or prepaid cards. You can set PayPal as your primary payment method, and you can make one-time payments with all third-party providers. Third-party providers, like PayPal, Google Pay, and Apple Pay. Cards issued by Citibank, HDFC Bank, ICICI Bank, Standard Chartered Bank, IndusInd Bank, RBL Bank, Axis Bank and Kotak Mahindra Bank are less likely to be declined than other banks. We accept Visa, MasterCard, American Express, Discover, UnionPay, Diners Club, and JCB credit cards.Ĭredit and debit cards from India need to be enabled for international transactions. You can set credit and debit cards as your primary payment method. You can add, edit, and delete payment methods on the Billing page in the Payment methods section.ĭigitalOcean accepts the following payment methods:Ĭredit and debit cards.
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